Sources Sought
(NEW) (RFI) - Emergent Virtual Face-to-Face (VF2F) Network (VA-26-00045329)
Department of Veterans Affairs
AI summaryThis is a request for information (RFI), a market research step with no contract planned from it, from the Department of Veterans Affairs Technology Acquisition Center in New Jersey. The Veterans Health Administration wants ideas for a nationwide virtual emergency and urgent care network, covering a software platform, staffing models, or both. The latest posting says the buying plan is undetermined and gives no response date. More in the summary
Market research, not a bid. Replying is free and tells Department of Veterans Affairs who could do this work. Send a short reply to the contracting contact; no price is needed. See the contact
A newer version of this notice was posted Oct 26, 2026. See the latest version.
AI summary Beta
Summary of the version posted Oct 21, 2026. The notice was amended Oct 26, 2026. Check what else changed on SAM.gov.
This is a request for information (RFI), a market research step with no contract planned from it, from the Department of Veterans Affairs Technology Acquisition Center in New Jersey. The Veterans Health Administration wants ideas for a nationwide virtual emergency and urgent care network, covering a software platform, staffing models, or both. The latest posting says the buying plan is undetermined and gives no response date.
Who can bid
- Service-disabled veteran-owned and veteran-owned small businesses must include proof of verification in the SBA Veteran Small Business Certification
How to submit: Per the February 27, 2026 RFI: email to Contracting Officer John Vardouniotis (ioannis.vardouniotis@va.gov) and Contract Specialist Elena Juliano (elena.juliano@va.gov), with "Emergent Virtual Face-to-Face Network" in the subject line. What to include is under Full summary below. Check the solicitation's instructions on SAM.gov.
Things to watch (4)
- Serious: Date passed (Apr 10, 2026): Request for information only; no response date in the latest posting. SAM.gov shows no response deadline and the latest text says the acquisition strategy is undetermined. An earlier amendment extended the RFI date to April 10, 2026, 5 PM Eastern, from March 27, 2026, 3:00 PM ET; confirm with the contract specialist whether responses are still wanted.
- Worth checking: Set-aside decisions may follow from RFI responses. VA may use your answers to decide whether a later buy is set aside, so your business size and status information matters.
- Worth checking: Very large national scale. The platform must support an anticipated 500,000 virtual care visits each year, so a small firm may need partners for staffing or software.
Show all 4Show fewer
- Minor: Strict page limit and no marketing material. Pages past 15 are not reviewed and generic capability statements are not accepted, so the answer must address the listed requirements.
Read from the notice and 8 attachments. Show which files.
- 36C10B26Q0226_4.docx (read)
- 36C10B26Q0226_3.docx (read)
- 36C10B26Q0226_2.docx (read)
- 36C10B26Q0226_1.docx (read)
- 36C10B26Q0226 0001.docx (read)
- 36C10B26Q0226.docx (read)
- Request for Information_Emergent Virtual Face-to-Face Network_Final.pdf (read)
- Attachment 1 - Emergent Virtual Face-to-Face Network Requirements_Final.pdf (read)
Full summary
What they want
- A provider-facing software platform for virtual emergency and urgent care: triage, queues, charting, orders, prescribing, follow-up and links to VA health records
- A staffing and delivery model for a nationally run virtual care service open 24 hours a day, 7 days a week, 365 days a year, using VA staff, vendors, or a mix
- Platform capacity for an anticipated 500,000 virtual care visits a year, with possible growth to 5 million
- Video, phone, chat and text visits, plus a decision support tool for triage (AI-assisted triage if proven safe and effective)
- Reporting dashboards, support metrics and 99.9% software availability
- Staff who are board-certified, licensed and credentialed, able to treat veterans in any state or territory
- Response times: no more than a 5-minute median wait for first contact when veterans reach the service directly
- Place of performance
- Not stated in the SAM.gov fields. The RFI describes care for veterans anywhere in the United States and its territories.
- Estimated value
- Not stated
- How to submit
- Per the February 27, 2026 RFI: email to Contracting Officer John Vardouniotis (ioannis.vardouniotis@va.gov) and Contract Specialist Elena Juliano (elena.juliano@va.gov), with "Emergent Virtual Face-to-Face Network" in the subject line
- Page limits
- RFI response: 15 pages; the Government will not review pages beyond the limit. Email size: 25 MB or less.
What to include when you submit
- Open with company name, SAM Unique Entity ID, Commercial and Government Entity (CAGE) code, address, contact name, phone, fax and email.
- Also give business size and status, NAICS codes, socioeconomic data, and any contract vehicles you hold for these services (GWAC, Federal Supply Schedule, other multiple award contracts).
- Say how your solution does or does not meet each requirement in Attachment 1; for each unmet requirement, give your plan, estimated cost and timeline.
- You may answer for the software platform, the staffing models, or both.
- Give corporate experience with specific examples or references, including agency, point of contact, dollar value and contract number.
- Answer whether Attachment 1 gave enough detail, and if not, give technical comments.
- No marketing materials; generic capability statements will not be reviewed.
- Mark business-sensitive information as "Proprietary Information".
Current contractor
No incumbent is named in the documents.
Not in the notice text
- The latest posting gives no response date; the documents say only that the acquisition strategy is undetermined and will be posted once known.
- The set-aside, contract type, contract length and estimated value are not stated.
- The place of performance field is blank on SAM.gov.
- Earlier versions gave RFI response dates of March 27, 2026, 3:00 PM ET and, after an amendment, April 10, 2026, 5 PM Eastern; the latest posting does not repeat them.
Eligibility and how to respond
- No set-aside. Any business can reply: this is market research, and no bid is being taken yet.
- To respond, send a short reply to the contracting contact near the top of this page. No price is needed.
Notice details
- Posted
- Oct 21, 2026
- Notice type
- Sources Sought
- Office
- Technology Acquisition Center NJ (36C10B), Eatontown, NJ
- Product/service code
- DA10 · IT and Telecom – Business Application/Application Development Software as a Service
- Business type
- IT, software & telecom (FedReady's grouping, from NAICS 513210)
- Versions
11 versions have been posted, newest first.
- Oct 26, 2026 · Amendment 0010No date on SAM.gov
- Oct 22, 2026 · Amendment 0009No date on SAM.gov
- Oct 21, 2026 · Amendment 0008 (this version)No date on SAM.gov
- Oct 21, 2026 · Amendment 0007No date on SAM.gov
- Sep 21, 2026 · Amendment 0006No date on SAM.gov
- Sep 21, 2026 · Amendment 0005No date on SAM.gov
- Aug 21, 2026 · Amendment 0004No date on SAM.gov
- Jul 21, 2026 · Amendment 0003No date on SAM.gov
- Jul 21, 2026 · Amendment 0002Due Apr 10, 2026
- Mar 24, 2026 · Amendment 0001Due Apr 10, 2026 (changed)
- Feb 27, 2026 · Sources SoughtDue Mar 27, 2026
- Attachments
Past awards and competition
Who has won work like this before, the likely incumbent, and what similar contracts paid, from USAspending.gov.
Before you respond
Terms on this notice: Sources sought notice
Full notice text from SAM.gov
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