Marine Corps Cyberspace Environment (MCCE) Operational Support Services (OSS) and Enterprise Artificial Intelligence (AI) Integration

What they want

• Capability statements from firms that can supply skilled, cleared IT support staff (the core need) for the Enterprise Service Desk, End User Support, datacenter and network operations, cyberspace defense and engineering.
• Service management aligned with the IT Infrastructure Library (ITIL, a standard way to run IT services), run inside the Government's existing IT service management platform.
• An exploratory layer of AI and automation tools used by the contractor's staff to cut manual work, kept within FedRAMP (federal cloud security program), Impact Level 5 and Impact Level 6 (IL5, IL6: Defense Department security levels) limits.
• Scale information: about 170,000 NIPR (unclassified network) and 25,000 SIPR (secret network) users now, projected to about 250,000 and 35,000.
• A non-binding rough order of magnitude (ROM: ballpark price) estimate over a 5-year ordering period, split into labor, implementation, platform licensing, variable costs, and operations and maintenance.
• Advice on contract type, ordering by hours of service or outcomes, pay incentives and gain-sharing, and how to structure the work so small businesses can take part.
• Plans for staffing (a bench of cleared, certified people), transition from the current contractor, emergency surges and getting new staff onboarded.
• A phased approach: labor services in the base period(s), with optional enterprise AI integration in later option periods.

What they'll judge offers on

• Area A: Company Overview and Past Performance (two references, case studies)
• Area B: AI Capabilities, Commercial Model and Intellectual Property (ticket deflection, licensing, ROM pricing, prototype)
• Area C: AI Technical Architecture and Security (IL5 and IL6, data readiness, interoperability)
• Area D: Staffing, Performance Metrics and Incentives (quality hour, gain-sharing, workforce realignment)
• Area E: Transition, Continuity of Operations and Unplanned Contingencies
• Area F: Department of Defense (DoD) Cyber Workforce Framework (DCWF) Compliance and Talent Supply Chain
• Area G: Contracting Structure and Alternative Acquisition Strategies

What to include when you submit

• Send a cover page with notice number M67854-26-I-4208, the project name, company name, address, CAGE code (commercial and government entity code) and unique entity ID (UEI), a point of contact (name, title, phone, email), and business size and socioeconomic status.
• Include a Capabilities Narrative (Section I) covering company overview, past performance and general operational strategy.
• Include the completed Vendor Comment Matrix (Section II) in native Microsoft Excel (.xlsx) format, answering the 51 detailed questions in Areas A through G.
• Past performance: two references for similar commercial or federal large-scale IT support deployments, with case studies showing scope, challenges and measured results.
• Format the response in 12-point Times New Roman or Arial, with 1-inch margins, as a PDF.
• Give the ROM estimate across a 5-year ordering period. Amendment 04 says costs for contractor-provided tools go inside the fully burdened labor rates; use the licensing and variable-cost lines only for Government-incurred costs on Government-owned platforms, and mark them $0 if none.
• Mark all proprietary information.

After award, you must have

• For the future work: staff must be cleared and hold every required DCWF certification (DoD Cyber Workforce Framework: the Defense Department's cyber job roles and certifications) from their first billable hour. From RFI M67854-26-I-4208 Amendment 04.docx: Contracted support personnel must be fully, foundationally qualified (holding all required DCWF certifications) on day one.

Current contractor

No incumbent is named. This is the planned follow-on to Marine Corps support work now done under a task order on the Navy Service Management, Integration, and Transport (SMIT) indefinite-delivery, indefinite-quantity contract. No number of awards, firms found capable or Government estimate is given.

Not in the notice text

• The Government's answers to industry questions (Official Q&A, Amendment 04), the blank Vendor Comment Matrix and the earlier industry Q&A matrices are spreadsheets attached on SAM.gov but not read here.
• The Government's estimate, budget, contract type, number of awards and any set-aside for a future solicitation are not stated.
• The security clearance level and facility clearance needed for staff are not stated beyond cleared, certified personnel.
• The number of contractor staff now doing the work is not given.