New HTM V20 ECG Management System Support Base Plus Four

THIS IS A SOURCES SOUGHT NOTICE ONLY. The purpose of this Sources Sought Notice is to obtain information regarding the availability and capability of all qualified sources to perform a potential requirement, and to gain knowledge of potential qualified Service-Disabled Veteran Owned Small Business (SDVOSB), Veteran Owned Small Business (VOSB), Small Business Manufacturers, and other Small Businesses, interested and capable of providing items requested, as well as any large business interested and capable. This REQUEST FOR INFORMATION/SOURCES SOUGHT NOTICE is in support of eight (8) Department of Veteran Affairs Healthcare Centers for market research purposes and planning purposes only. Respondents will not be notified of the results of the evaluation. Results will be used to determine set-aside. The Government is not obligated to, nor will it pay for or reimburse any costs associated with responding to this sources sought notice. This notice shall not be construed as a commitment by the Government to issue a solicitation or ultimately award a contract, nor does it restrict the Government to a particular acquisition approach. The Government will in no way be bound to this information if any solicitation is issued. 1) Notice to Potential Offerors: All Offerors who provide goods or services to the United States Federal Government must be registered in the System Award Management (SAM located on the web at www.sam.gov). It is desirable that any Offeror has completed their business Online Representations and Certifications Application in the System for Award Management (SAM). 2) The intended contract is a firm-fixed price service purchase. Limitations On Subcontracting, RFO 52.219-14 is applicable. 3) Anticipated North American Industry Classification System (NAICS) code is 541519. The largest a firm can be and still qualify as a small business for Federal Government programs is no more than $34M average annual sales. Please indicate whether you are a Small Business, SDVOSB, VOSB, WOSB, in a Hub Zone, Other Small Business, or Large Business, and whether you are the manufacturer of the items listed below. 4) Any Service-Disabled Veteran Owned Businesses or Veteran Owned Businesses who respond to a solicitation on this project must be registered with the Small Business Administration VetCert Registry located at https://veterans.certify.sba.gov. 5) Only authorized service providers of the original equipment manufacturer (OEM) will be considered. Please provide proof of authorized service provider from the OEM. 6) If you are the OEM, do you have any designated or authorized service providers? If so, please provide their name, telephone, point of contact and size status (if available). 7) This is for a base year and four (4) one-year options for software maintenance and support services of the Marquette University System Electrocardiography (MUSE) software for electrocardiogram (ECG) analysis and MUSE DICOM gateways. The Statement of Work reflects the required services as well as the applicable software/hardware. It has been determined that protected health information (PHI) may be associated with these required services; therefore, a signed Business Associate Agreement (BAA) will be required. To be considered for any potential solicitation, offerors must provide: 1) Company name, address, and point of contact, phone number, e-mail address, and SAM.gov UEI number/code. 2) Please identify your company’s size in comparison to the anticipated North American Industry Classification System (NAICS) code 541519 Other Computer Related services. Please check one of the following: [ ] yes [ ] no Service Disabled Veteran Owned Small Business (SDVOSB) [ ] yes [ ] no Veteran Owned Small Business (VOSB) [ ] yes [ ] no Small Business [ ] yes [ ] no Women Owned Small Business (WOSB) [ ] yes [ ] no Small Business in a Hub Zone [ ] yes [ ] no Other than Small Business 3) Provide at a minimum two recent contracts providing similar services to include customer’s contact name, phone number and email address. Provide a description of the services provided. 4) Provide proof of authorized service provider from the OEM. 5) Provide a copy of a current executed BAA with the Veteran’s Administration (VA) OR 6) Provide a statement of your company’s intent to enter into a BAA with the VA . (7) Provide a statement of your company’s ability to meet the Limitations On Subcontracting requirement. It is the intent of the VA to use the information gathered for market research purposes only. If a formal solicitation is released, it will be posted via the Contracting Opportunities website located at beta.sam.gov. or GSA eBuy. DESCRIPTION OF THE REQUIREMENT: Maintenance and Support. The following services are to be provided by the contractor: MUSE NX (MUSE) Advanced Visual Support - vendors can remotely access systems and provide support MUSE InSite/Tech Phone Support MUSE Regular Maintenance Support: Mon-Fri, 08:00AM-05:00PM MUSE Phone Clinical Application Support: Mon-Fri, 08:00AM-05:00PM MUSE Professional Services: dedicated enterprise support contact to triage questions/requests related to support and upcoming system upgrades and modifications MUSE Software and Quality Updates MUSE Software Upgrades DICOM Gateway Pro NX R2 (DICOM Gateway Pro): Advanced Visual Support - vendors can remotely access systems and provide support DICOM Gateway Pro: InSite/Tech Phone Support DICOM Gateway Pro: Regular Maintenance Support: Mon-Fri, 08:00AM-05:00PM DICOM Gateway Pro: Phone Clinical Application Support: Mon-Fri, 08:00AM-05:00PM DICOM Gateway Pro: Software and Quality Updates Account level advanced support: Provide remote visual support for up to 499 PCS devices Cardiosoft: Advanced visual support Cardiosoft: Insite/Tech Phone support Cardiosoft: Software and Quality Updates Contractor shall provide 24x7 remote technical support Contractor shall provide clinical applications training as requested for any GE Diagnostic Cardiology product to include EKG machines, CASE Stress, Cardiosoft and MUSE systems Contractor shall provide advanced visualization and technical phone support for VISN 20 PCS devices to include but not limited to the following models: MAC VU360, MAC 5500, MAC 2000, MAC 5, CASE, and Cardiosoft Place of Performance. Contract performance shall take place at the contractor’s location(s) and at the VISN 20 location(s) shown in Table 1. Table 1 Facility (VAMC/HCS) Alaska VA Healthcare System Boise VA Medical Center Portland VA Healthcare System Puget Sound VA Healthcare System Roseburg VA Healthcare System Spokane VA Medical Center White City/Southern Oregon Rehabilitation Center & Clinics Walla Walla VA Medical Center Business Associate Agreement. All contractor employees are subject to the same level of investigation as VA employees who have access to VA sensitive information or access to VA facilities. The background investigation includes the following requirements: 1) Completed documentation 2) Fingerprints 3) Completion of OPM’s e-QIP Questionnaire. The Contractor is required to fulfill all of the security requirements. The Contractor, upon completion of fingerprinting, and an initial suitability determination, may be authorized tentative access to start the performance period of the contract, but only on condition of completion of all security requirements. This requirement is applicable to all subcontractor personnel requiring the same access. It has been determined that protected health information (PHI) may be used, disclosed, accessed, transmitted, created, stored/maintained, and/or destroyed (providing appropriate proof of destruction in compliance with VA Directive 6371) by the Contractor, and a signed Business Associate Agreement (BAA) will be required. The Contractor will adhere to the requirements set forth within the BAA, referenced in the solicitation, and shall comply with all applicable VA/VHA Directives. Once awarded, Contractor and Contracting Officer will collaborate with the appropriate Privacy Officer at vhaporprivacyoffice@va.gov to implement the appropriate BAA. If your business is interested and capable, please send the capability statement outlined above, and a courtesy market research quote to christine.lindsey@va.gov and nco20supplyteam2@va.gov by 1:00 PM EST on November 23, 2026. NO PHONE CALLS, PLEASE. Again, this is not a request for quote, and no solicitation is available at this time.