Sources Sought
Service Order Desk
Department of Defense · Department of the Army
AI summaryThis is a sources sought notice, not a solicitation: the Mission and Installation Contracting Command (MICC) at Fort Carson, with its Directorate of Public Works (DPW), wants capability statements for a modernized, commercial Service Order Desk platform in Colorado Springs, CO. The answers are for market research toward an Other Transaction Authority (OTA) agreement, a flexible kind of agreement outside regular contracts. Capability statements are due by November 23, 2026, 10:00 AM MT, at 10 pages or fewer. More in the summary
Market research, not a bid. Replying is free and tells Department of the Army who could do this work. Send a short reply to the contracting contact; no price is needed. See the contact
AI summary Beta
This is a sources sought notice, not a solicitation: the Mission and Installation Contracting Command (MICC) at Fort Carson, with its Directorate of Public Works (DPW), wants capability statements for a modernized, commercial Service Order Desk platform in Colorado Springs, CO. The answers are for market research toward an Other Transaction Authority (OTA) agreement, a flexible kind of agreement outside regular contracts. Capability statements are due by November 23, 2026, 10:00 AM MT, at 10 pages or fewer.
Who can bid
- The solution must run in a secure Department of War (DOW) Impact Level 5 (IL5) cloud environment, with role-based access control and CAC/SSO sign-in
How to submit: Email to Jessica Smith (Jessica.l.smith499.civ@army.mil), Frank Camacho (frank.m.camacho.civ@army.mil) and MAJ Ryan Lee (jong.d.lee2.mil@army.mil). What to include is under Full summary below. Check the solicitation's instructions on SAM.gov.
Things to watch (4)
From the version posted Oct 23, 2026.
- Serious: Secure cloud (IL5) required. The solution must run in a Defense Department Impact Level 5 cloud, a high security level for sensitive unclassified data, which many small software firms do not yet have.
- Worth checking: Market research only, no solicitation. Sending a capability statement does not make an offer, and the notice says no solicitation exists at this time.
- Worth checking: Must connect to the Army Maintenance Application. The platform needs a direct digital link to ArMA with no manual re-entry, and the notice does not say how a vendor would get access to ArMA.
Show all 4Show fewer
- Minor: 10-page limit. The capability statement must fit in 10 pages, so it has to be focused.
Read from the notice text only.
Full summary
What they want
- Design, integrate, test, deploy and support a modernized, commercial Service Order Desk platform
- Separate the Service Order Desk from the legacy Base Operations contract as an independent, highly automated platform
- 100% auditable real-time tracking of funds by facility type
- Direct digital connection to the Army Maintenance Application (ArMA) with no manual data re-entry
- Prevent premature ticket closures with multi-state tracking and parallel notices to points of contact (POC)
- Run in a secure Impact Level 5 (IL5) cloud environment with role-based access control and Common Access Card / single sign-on (CAC/SSO) login
- Contract type
- Other Transaction Authority (OTA) agreement; this notice is market research only
- Place of performance
- Colorado Springs, CO, USA
- Estimated value
- Not stated
- Offers due
- November 23, 2026, 10:00 AM MT
- How to submit
- Email to Jessica Smith (Jessica.l.smith499.civ@army.mil), Frank Camacho (frank.m.camacho.civ@army.mil) and MAJ Ryan Lee (jong.d.lee2.mil@army.mil)
- Page limits
- Solution Based Capability Statement: 10 pages maximum
What to include when you submit
- Send a Solution Based Capability Statement (the notice's term for the response)
- Send it to all three listed email addresses
Current contractor
No incumbent is named. The notice says the Service Order Desk is currently part of the legacy Base Operations contract.
Not in the notice text
- NAICS code, product service code, set-aside, contract length and estimated value are not stated
- What a Solution Based Capability Statement must contain, and how the Government will judge the responses, is not stated
- How many agreements may result, and when a solicitation might follow, is not stated
- The third email address (jong.d.lee2.mil@army.mil) does not match the name MAJ Ryan Lee; confirm it with the contracting office before sending
Eligibility and how to respond
- No set-aside. Any business can reply: this is market research, and no bid is being taken yet.
- To respond, send a short reply to the contracting contact near the top of this page. No price is needed.
Notice details
- Posted
- Oct 23, 2026
- Notice type
- Sources Sought
- Office
- W6QM MICC-FT Carson, Fort Carson, CO
- Attachments
Past awards and competition
Who has won work like this before, the likely incumbent, and what similar contracts paid, from USAspending.gov.
Before you respond
Terms on this notice: Sources sought notice