Sources Sought

Enterprise Customer Experience 2 (ECX) 2 - Request for Information (RFI)

Department of Homeland Security · U.S. Citizenship and Immigration Services

AI summaryU.S. Citizenship and Immigration Services (USCIS), part of Homeland Security, is asking businesses about Enterprise Customer Experience 2 (ECX 2) services in a request for information (RFI) 70SBUR27I00000002. This is market research, not a request for offers. The answers will help USCIS decide on small business set-asides and which contract vehicle to use. More in the summary

Market research, not a bid. Replying is free and tells U.S. Citizenship and Immigration Services who could do this work. Send a short reply to the contracting contact; no price is needed. See the contact

A newer version of this notice was posted Nov 5, 2026. See the latest version.

AI summary Beta

Written by AI from the notice text. Check dates on SAM.gov.

Summary of the version posted Oct 28, 2026. The notice was amended Nov 5, 2026. Check what else changed on SAM.gov. Some details are in the notice's attachments, which this summary didn't read. Check the attachments on SAM.gov.

U.S. Citizenship and Immigration Services (USCIS), part of Homeland Security, is asking businesses about Enterprise Customer Experience 2 (ECX 2) services in a request for information (RFI) 70SBUR27I00000002. This is market research, not a request for offers. The answers will help USCIS decide on small business set-asides and which contract vehicle to use.

Things to watch

Worth checking: Recompete of an existing contract. Another company holds the current work, so a newcomer competes against an incumbent who knows the job.
Worth checking: Requirements are only in the attachment. The notice doesn't describe the services or how to respond; both are in the attachment.
Minor: Market research only. This RFI won't lead to an award by itself, but it shapes whether the later buy is set aside for small businesses.

Read from the notice text only.

Full summary

What they want

Tell USCIS whether your business can provide the services described in the RFI attachment
Show you can recruit and keep staff with the experience and skills the work needs
Say whether you hold a contract on a government vehicle (vendors with and without one are invited)
Follow the RFI submission requirements in Attachment 70SBUR27I00000002

Period of performance: Not yet established
Place of performance: VT, USA
Estimated value: Not stated
Offers due: November 12, 2026, 8:00 AM Eastern (from the version posted Oct 28, 2026; amended since)

What to include when you submit

Read Attachment 70SBUR27I00000002 for the service description and the RFI submission requirements

Current contractor

This is a recompete of contract 70SBUR22F00000252; the notice doesn't name the current contractor.

Not in the notice text

The services, response format and submission instructions are in Attachment 70SBUR27I00000002, which wasn't read.
How and where to send a response (email or portal)
The period of performance, which the notice says isn't yet established
Which contract vehicle USCIS will use and whether it will be set aside

Eligibility and how to respond

No set-aside. Any business can reply: this is market research, and no bid is being taken yet.
To respond, send a short reply to the contracting contact near the top of this page. No price is needed.

Notice details

Posted: Oct 28, 2026
Notice type: Sources Sought
Office: Uscis Contracting Office(ERBUR), Williston, VT
Business type: IT, software & telecom (FedReady's grouping, from NAICS 517111)
Versions: 3 versions have been posted, newest first.
Nov 5, 2026 · Amendment 0002Due Nov 12, 2026
Nov 2, 2026 · Amendment 0001Due Nov 12, 2026
Oct 28, 2026 · Sources Sought (this version)Due Nov 12, 2026
Attachments: Checking SAM.gov for this notice's files…
See attachments on SAM.gov

Past awards and competition

Who has won work like this before, the likely incumbent, and what similar contracts paid, from USAspending.gov.

Before you respond

How to answer a sources sought notice

Terms on this notice: Sources sought notice

Full notice text from SAM.gov

**The purpose of revision 2 is to clarify requirements in Section 5.a. of the RFI, as shown in yellow highlighted text. Please review Revision 2 Attachment.** **The purpose of this revision 1 is to update the maximum number of pages for responses from 7 pages to 15 pages, as shown in highlighted text in Revision 1 attachment.** The purpose of this RFI is to understand the landscape of vendors, including both those that currently hold contracts on government vehicles and those that do not, that can provide the type of service outlined below. United States Citizenship and Immigration Services (USCIS) aims to identify vendors that provide the required services and can recruit and retain staff with the experience and skills needed to meet the needs of this requirement. The results of this RFI will aid the government in determining if small business can perform this work and if any specific set-asides are appropriate. Additionally, responses to the RFI will be used to help USCIS determine which contract vehicle to use. The period of performance is not yet established at this time. This is a recompete of 70SBUR22F00000252, not a follow-on requirement. Please refer to Attachment 70SBUR27I00000002 for more information and RFI submission requirements.

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