NAICS Code for Call Center
The NAICS code for a call center is 561422, Telemarketing Bureaus and Other Contact Centers. Customer service call centers, contact centers and telemarketing on a contract basis fall under 561422, Telemarketing Bureaus and Other Contact Centers. Answering services that take messages use 561421. Agencies buy contact center support for help lines and benefit programs under 561422.
- Primary NAICS code
- 561422
- SBA size standard
- $25.5 million or less in average annual receipts
- Open federal contracts
- None right now
Related codes to add
Most businesses list several NAICS codes. Use 561422 as your primary if it covers most of your revenue, and add these when they describe work you also do:
| Code | Use it when | Size standard |
|---|---|---|
| 561421 Telephone Answering Services | You answer phones and take messages for clients. | $19 million or less in receipts |
| 541613 Marketing Consulting Services | You consult on customer service management. | $19 million or less in receipts |
| 561320 Temporary Help Services | You only supply agents as temporary staff. | $34 million or less in receipts |
How to choose
Your primary NAICS code should match the work that brings in most of your revenue, and it sets which size standard applies to you for most set-aside contracts. Read each code's Census definition before you register. Our guide on how to choose NAICS codes covers the trade-offs. To see whether you count as small under these codes, try the size standard checker.
Frequently asked questions
What is the NAICS code for a call center?
The NAICS code for a call center is 561422, Telemarketing Bureaus and Other Contact Centers. Customer service call centers, contact centers and telemarketing on a contract basis fall under 561422, Telemarketing Bureaus and Other Contact Centers. Answering services that take messages use 561421. Agencies buy contact center support for help lines and benefit programs under 561422.
What is the SBA size standard for NAICS 561422?
A business counts as small under NAICS 561422 with $25.5 million or less in average annual receipts, under the SBA's table of size standards. Federal contracts set aside for small businesses under this code are limited to firms that meet it.
Can I list more than one NAICS code?
Yes. In your SAM.gov registration you pick one primary NAICS code and can add as many others as describe work you can actually do. Add every code below that fits, because agencies search and set aside contracts by code.