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Upcoming federal contracts: NAICS 561422, Telemarketing Bureaus and Other Contact Centers

Planned telemarketing bureaus and other contact centers contracts from agencies' published procurement forecasts. They come out months before a solicitation is posted on SAM.gov, so there's time to introduce your business and ask how the agency plans to buy the work.

Planned buys listed
5
Award expected within 6 months
4
Updated
Oct 10, 2026
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Planned NAICS 561422 contracts, soonest award first

5 listed

  • OC3

    Department of Homeland Security · Federal Emergency Management Agency

    Award expected
    Nov 23, 2026
    Solicitation expected
    Jul 30, 2026
    Estimated value
    Over $100M
    Set-aside
    Not decided yet
    NAICS
    561422 Telemarketing Bureaus and Other Contact Centers
    Description

    The purpose of this requirement is to establish multi-award Blanket Purchase Agreements (BPA) for Contact Center support of the GSA MAS NAICS 561422). During periods of high disaster activity, there is a need to respond to incoming calls and perform data entry for individuals and businesses in direct support of disaster activity. The government requires the contractor be prepared to handle up to 175,000 production hours per week. The contractor will have the capability to increase, at FEMA’s di…

    Source: DHS Acquisition Planning Forecast System (F2026072619)See the contact, free

  • Contact Center Tier 1 (CCT1) Support

    Department of Homeland Security · U.S. Citizenship and Immigration Services

    Award expected
    Jan 4, 2027
    Solicitation expected
    Nov 1, 2026
    Estimated value
    Over $100M
    Set-aside
    No set-aside
    NAICS
    561422 Telemarketing Bureaus and Other Contact Centers
    Description

    ***Updated 07/15/2026: Estimated Solicitation release date ***Update, 01/08/2026: Updated anticipated Solicitation Release Date, Estimated Contract Award Date, Estimated Period of Performance Start Date, Fiscal Year, and Estimated Contract End Date. ***Update, 9/16/2025: Updated the Estimated Solicitation Release Date. ***Update, 06/30/2025: Updated alternate POC to David Hershey, CO. ***Update, 06/05/2025: Updated requirement description and anticipated award date. ***Update, 03/06/2025: RFI p…

    Source: DHS Acquisition Planning Forecast System (F2024068175)See the contact and incumbent, free

  • LARO - 13900 - Law-enforcement/public-safety land mobile radio (LMR) system

    Department of the Interior · National Park Service · Washington

    Award expected
    FY2027
    Estimated value
    $500K to $999K
    Set-aside
    Not decided yet
    NAICS
    561422 Telemarketing Bureaus and Other Contact Centers
    Description

    Provide recurring and as-needed support for the law-enforcement/public-safety land mobile radio (LMR) system at Lake Roosevelt National Recreation Area (LARO), including maintenance, installation, testing, programming, repair, and documentation for fixed and mobile infrastructure (towers/sites, antennas/feedlines, repeaters/base stations), vehicle-mounted radios, and handheld radios to ensure reliable operations, responder safety, and interoperability.

    Source: GSA Acquisition Gateway forecast tool

  • HUD FHA Resource Center Recompete

    General Services Administration · Federal Acquisition Service · District of Columbia

    Award expected
    FY2027
    Estimated value
    $100M to $249M
    Set-aside
    Not decided yet
    NAICS
    561422 Telemarketing Bureaus and Other Contact Centers
    Description

    Contractor that shall provide manage and maintain an omnichannel front-door contact center with an ecosystem of supporting infrastructure technology and organizational management that provides internal and external customers with timely accurate and consistent services leveraging best practices and best in class and emerging technologies.

    Source: GSA Acquisition Gateway forecast tool

  • Enterprise Contact Center Experience 2

    Department of Homeland Security · U.S. Citizenship and Immigration Services · Maryland

    Award expected
    Jun 21, 2027
    Solicitation expected
    Jan 1, 2027
    Estimated value
    $50M to $100M
    Set-aside
    No set-aside
    NAICS
    561422 Telemarketing Bureaus and Other Contact Centers
    Description

    The USCIS Enterprise Call Center (ECC) (currently inclusive of External Affairs (EXA), Verifications Contact Center (VCC), and Language Services Support (LSS)) infrastructure and telecommunications requirements are currently fulfilled under the EIS Contact Center contract vehicle. The current EIS contract provides new and evolving technologies, facilitate a fully managed cloud-based service equipped with geographic redundancy, disaster recovery, and surge capability and maintain an interactive …

    Source: DHS Acquisition Planning Forecast System (F2026074826)See the contact and incumbent, free

Agencies planning 561422 work

Frequently asked questions

What is an agency procurement forecast?

A procurement (or acquisition) forecast is an agency's list of contracts it plans to buy in the coming months, published before the solicitation is posted on SAM.gov. Agencies publish them so small businesses can prepare. Each entry usually gives the work, the NAICS code, an estimated value range, the expected solicitation or award quarter and whether it may be set aside.

How should a small business use a forecast?

Pick the planned buys in your NAICS codes, then introduce your business to the agency's small business specialist or program office with a short email and your capability statement. Ask how they plan to buy it: set-aside, contract vehicle and timing. Then watch SAM.gov for a sources sought notice or draft solicitation, which often comes first. Contacting the agency early, while the requirement is still being planned, is when you can still influence a set-aside decision.

How accurate are forecast dates and values?

They are estimates. Dates shown as a quarter or fiscal year are the agency's own (the federal fiscal year starts October 1, so Q1 FY2027 is October to December 2026). Values are ranges. Buys slip, change set-aside or are dropped, and some are never posted. Treat a forecast as an early signal, not a promise.

Where does this forecast data come from?

From the agencies' own public forecast sites: GSA's Acquisition Gateway forecast tool (which carries the forecasts of many departments), the Department of Homeland Security's Acquisition Planning Forecast System, and the Department of Energy and NASA acquisition forecasts. FedReady checks them every day. Agencies that aren't listed publish their forecasts elsewhere; Acquisition.gov links to each one.

Keep going

Forecast data from DHS Acquisition Planning Forecast System and GSA Acquisition Gateway forecast tool, public U.S. government information, as of Oct 10, 2026. Forecasts are plans, not promises: dates, values and set-asides change. FedReady is an independent company, not affiliated with SAM.gov or any government agency.