Sources Sought
RFI-FY27-SI Powered Communications and Video Intelligence
Department of Homeland Security · U.S. Immigration and Customs Enforcement
AI summaryU.S. Immigration and Customs Enforcement (ICE) is asking the market for information (a Request for Information, not a bid) about one integrated, AI-powered software suite for detention facilities. It would analyze authorized detainee calls and messages, voice identity, and camera video, and tie them together for human review. The notice lists the place of performance as Washington, DC; the length of the contract is in a section of the attached statement of work that was not provided. More in the summary
A newer version of this notice was posted Oct 27, 2026. See the latest version.
This opportunity has closed (responses were due Oct 29, 2026)
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AI summary Beta
Summary of the version posted Oct 9, 2026. The notice was amended Oct 27, 2026. The due date moved from Oct 26, 2026 to Oct 29, 2026. Check what else changed on SAM.gov. The notice looks incomplete: What the RFI response must contain and its format (the Microsoft Form was not provided). Check the attachments on SAM.gov.
U.S. Immigration and Customs Enforcement (ICE) is asking the market for information (a Request for Information, not a bid) about one integrated, AI-powered software suite for detention facilities. It would analyze authorized detainee calls and messages, voice identity, and camera video, and tie them together for human review. The notice lists the place of performance as Washington, DC; the length of the contract is in a section of the attached statement of work that was not provided.
Who can bid (6)
- No set-aside is used; the notice does not limit who may respond.
- Be able to deliver every mandatory capability in the proposed production configuration, with no dependence on a future product release.
- Comply with FedRAMP (the federal cloud security program) requirements and obtain a DHS Authority to Operate (ATO, the government's approval to run a system) before handling controlled unclassified information.
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- Meet DHS security policy (DHS 4300A version 13.3) for all hardware, software and services, and give ICE and oversight offices access for security reviews.
- Provide a supply chain risk management plan, including manufacturer and subcontractor details for components.
- Follow ICE's AI (the document says SI) governance rules, including human review of AI output and Government ownership of the data.
How to submit: Responses through Microsoft Forms at https://forms.cloud.microsoft/g/nZnJXksCzk. Questions by email to Heather.Cauthinn@ice.dhs.gov and Kelli.Brooks@associates.ice.dhs.gov., due RFI responses due October 26, 2026 at 09:00 AM Eastern Time. Questions due October 16, 2026 at 09:00 AM Eastern Time.. What to include is under Full summary below. Check the solicitation's instructions on SAM.gov.
Things to watch (7)
- Serious: Very large, all-in-one scope with one accountable prime. A small business would need to deliver communications, voice and video analytics as one suite and be accountable for every partner product, which usually means a teaming arrangement.
- Serious: No credit for roadmap features or bolted-together products. Mandatory capabilities must already exist in the proposed product, and a shared invoice, launch page or data export does not count as integration.
- Worth checking: RFI only, not an offer request. This is market research; the notice asks for information and answers to questions, and a later solicitation, if any, is not posted yet.
Show all 7Show fewer
- Worth checking: Hands-on acceptance test and performance reporting. Acceptance depends on a Government-observed end-to-end scenario, and the contractor must report accuracy, false-match and latency numbers, so unproven products carry real risk.
- Worth checking: Heavy security and compliance load. Expect DHS 4300A, FedRAMP, ATO, controlled-information handling, incident reporting within 1 hour for personal-data incidents, and ICE AI governance, all of which take time and money.
- Worth checking: Strict service levels. The statement of work requires 99.9 percent availability and 24x7x365 support with 1-hour response for critical incidents.
- Minor: Questions were due Oct 16, 2026. Check the amendments for the agency's answers.
Read from the notice and 1 attachment. Show which files.
- SI-Powered Communications and Video Intelligence Suite Salient Characteristics.pdf (read)
Full summary
What they want
- One integrated software suite (licenses, subscriptions, connectors, edge components) under a single accountable prime contractor
- Communications intelligence: ingest authorized calls and messages, identify language, transcribe, translate, search, summarize, and alert
- Voice identity: build voice profiles from existing recordings, flag PIN or account sharing, three-way calls and extra voices, with human confirmation
- Video intelligence layered over existing cameras and video management systems: live and recorded video analysis, safety and security alerts, automated headcounts
- Cross-source correlation and link analysis across communications, video, detainee-management, movement and incident records, with case, evidence-export and audit tools
- Implementation, integration with each site's systems, training, historical data backfill, pilot and acceptance testing
- 24x7x365 support, service levels, cybersecurity and privacy compliance, and transition-out services including data export
- Place of performance
- Washington, DC, USA (as listed on the notice). The attached statement of work says the suite would serve multiple ICE detention facilities, and its place-of-performance section was not provided.
- Estimated value
- Not stated
- Offers due
- RFI responses due October 26, 2026 at 09:00 AM Eastern Time. Questions due October 16, 2026 at 09:00 AM Eastern Time. (from the version posted Oct 9, 2026; amended since)
- How to submit
- Responses through Microsoft Forms at https://forms.cloud.microsoft/g/nZnJXksCzk. Questions by email to Heather.Cauthinn@ice.dhs.gov and Kelli.Brooks@associates.ice.dhs.gov.
What to include when you submit
- The notice does not say what the RFI response must contain or its format; the questions to answer may be in the Microsoft Form
- Questions go to both listed email addresses before the question deadline
Not in the notice text
- What the RFI response must contain and its format (the Microsoft Form was not provided)
- Contract type, period of performance (base and options), and deliverables schedule: those sections were in the middle of the attached statement of work, which was cut off
- Place of performance section of the statement of work (only the notice's Washington, DC listing is known)
- Estimated value or budget
- Which facilities, how many cameras, communication volumes and user counts the suite must support
- Evaluation method, because no solicitation has been issued
- Whether a solicitation will follow and whether it will be set aside for any group
- Much of the cybersecurity appendices (cloud services, COTS software and others) in the middle of the attachment were not provided
- Attachment titled Salient Characteristics is actually a draft Performance Work Statement; its relation to the final solicitation is not stated
Notice details
- Posted
- Oct 26, 2026
- Notice type
- Sources Sought
- Office
- Information Technology Division, Washington, DC
- Product/service code
- DA01 · IT and Telecom – Business Application/Application Development Support Services (labor)
- Business type
- IT, software & telecom (FedReady's grouping, from NAICS 541519)
- Versions
3 versions have been posted, newest first.
- Oct 27, 2026 · Amendment 0002Due Oct 29, 2026
- Oct 26, 2026 · Amendment 0001 (this version)Due Oct 29, 2026 (changed)
- Oct 9, 2026 · Sources SoughtDue Oct 26, 2026
- Attachments
Full notice text from SAM.gov
U.S. Immigration and Customs Enforcement (ICE) is a principal investigative and enforcement component of the Department of Homeland Security (DHS). ICE protects national security, public safety, and the integrity of the Nation's borders through the criminal and civil enforcement of federal laws governing border control, customs, trade, and immigration. ICE employs personnel in offices and operational locations throughout the United States and abroad and carries out responsibilities under hundreds of federal statutes. This Request for Information is for Integrated SI-Powered Detention Communications and Video Intelligence Suite, including software licenses and subscriptions, implementation, integration, configuration, testing, training, cybersecurity support, operations and maintenance, and transition services. RFI Questions are due October 16, 2026 @ 09:00 AM, Eastern Time to Heather.Cauthinn@ice.dhs.gov and Kelli.Brooks@associates.ice.dhs.gov. RFI Responses are due October 29, 2026 @ 05:00 PM, Eastern Time via Microsoft Forms at https://forms.cloud.microsoft/g/nZnJXksCzk.