Solicitation
Enterprise Cloud Support Services
Department of Defense · Department of the Navy
AI summaryNAVSUP Fleet Logistics Center Norfolk wants a small business to run secure cloud, network and Microsoft 365 services for Naval Network Warfare Command, mainly in Suffolk, Virginia. It is a multi-award indefinite delivery, indefinite quantity (IDIQ) contract: work is ordered later through task orders, up to a $99,000,000.00 ceiling. Ordering runs January 1, 2027 to December 31, 2031, with a possible six-month extension to June 30, 2032. The response due date is November 12, 2026, 2:00 PM Eastern, and every worker needs a security clearance. More in the summary
A newer version of this notice was posted Oct 22, 2026. It moves the due date from Oct 13, 2026 to Nov 12, 2026, which is the date shown on this page. See the latest version.
AI summary Beta
Summary of another version of this notice: check what changed on SAM.gov. This summary may miss requirements: 3 of 12 attachments weren't read (Attachment I-Pricing Spreadsheet.xlsx, Contractor Discrepancy Report.pdf and 1 more). Check the attachments on SAM.gov.
NAVSUP Fleet Logistics Center Norfolk wants a small business to run secure cloud, network and Microsoft 365 services for Naval Network Warfare Command, mainly in Suffolk, Virginia. It is a multi-award indefinite delivery, indefinite quantity (IDIQ) contract: work is ordered later through task orders, up to a $99,000,000.00 ceiling. Ordering runs January 1, 2027 to December 31, 2031, with a possible six-month extension to June 30, 2032. The response due date is November 12, 2026, 2:00 PM Eastern, and every worker needs a security clearance.
Who can bid (4)
- Small business under NAICS 518210: this is a total small business set-aside, and the contract includes the Notice of Total Small Business Set-Aside clause
- Every worker holds a security clearance: Secret (Tier 3 investigation) for general administrative work, Top Secret (Tier 5 investigation or equivalent) for anyone with domain or root-level administrator accounts. A final or interim clearance is needed by the first day of the period of performance; an interim Top Secret is acceptable while the final decision is pending
- Staff meet the experience rules for each position. A position asking for 7+ years needs solid, continuous employment for 6 of those years, starting no more than 7 years before award; 5+, 3+ and 1+ year positions have matching rules
Show all 4Show fewer
- Staff hold the certifications each position lists. For example, the Network Engineer needs ITIL v4 Foundation plus a DoD cybersecurity workforce certification at IAT Level II, such as CompTIA Security+
Things to watch (10)
From the version posted Oct 22, 2026.
- Serious: Security clearances for all staff, Top Secret for administrators. Every worker needs a Secret clearance and root-level administrators need Top Secret by the first day of performance, so a firm without cleared staff cannot perform; Top Secret is also named in the security clause.
- Serious: Must sign an agreement with every other awardee. This is a multi-award contract, and each awardee must sign an Associate Contractor Agreement with all the others; refusing can lead to termination, and breaking it can hurt past performance ratings.
- Worth checking: 24/7/365 watch floor with a minimum crew. Six positions are mission essential and must work through emergencies, bad weather and holidays, so a small business needs enough cleared staff to cover every shift.
Show all 10Show fewer
- Worth checking: Offer instructions and evaluation sections not read. The middle of the solicitation and of the Performance Work Statement was cut off, so submission steps, evaluation factors and some position requirements may be missing from this brief.
- Worth checking: Proposed labor rates become ceiling prices. The rates you propose are fixed as the ceiling prices for every task order, so underpricing a labor category locks that rate in for the whole ordering period.
- Worth checking: Past performance forms must come from your references. References must send the past performance questionnaire straight to the Navy by the response due date, so you depend on them to answer on time.
- Worth checking: Phase-in with the incumbent. The winner must do 30 days of knowledge transfer with the current contractor and have all watch floor positions filled and qualified by the end of mobilization; the plan refers to the current contract ending February 25, 2027.
- Minor: Response due date moved twice. Amendment 0002 moved the response due date to November 12, 2026 from October 27, 2026, and Amendment 0001 had moved it to October 27, 2026 from October 13, 2026.
- Minor: Possible exclusion from related work (conflict of interest). If a task order has you write requirements or judge systems you or competitors built, you may be shut out of later task orders or follow-on work.
- Minor: Two different first-contact resolution targets. The quality plan matrix asks for 20% or more first-contact resolution in one row and 90% or more in another; ask the contracting officer which target applies.
Read from the notice and 9 attachments. 3 of 12 not read. Show which files.
- Solicitation - N0018926RL011.pdf (read)
- N0018926RL0110002.pdf (read)
- N0018926RL0110001.pdf (read)
- Performance Work Statement.pdf (read)
- QASP AND QASP MATRIX.pdf (read)
- Contract Administration Plan.pdf (read)
- DRAFT DD 254.pdf (read)
- Past Performance Report Form.pdf (read)
- Past Performance Information Form.pdf (read)
- Attachment I-Pricing Spreadsheet.xlsx: not read (the AI doesn't read this file type yet): open it on SAM.gov
- Contractor Discrepancy Report.pdf: not summarized: open it on SAM.gov
- WD 2015-4341 REV 36 DATED 8.22.26.pdf: not summarized: open it on SAM.gov
Full summary
What they want
- Run, maintain and defend the Navy's Microsoft Azure cloud tenants 24 hours a day at Impact Level 5 and Impact Level 6 (IL6 holds classified information up to the SECRET level)
- Manage the software-defined wide area network (SD-WAN) and network equipment, inside and outside the continental United States and afloat
- Administer Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams), identity services and conditional access policies
- Manage endpoints with Microsoft Intune: enrollment, patching, compliance rules and monthly health reports
- Run IT service management (ITSM) following ITIL: incidents, problems, changes, configuration records and service desk tickets
- Handle records management and eDiscovery (legal records searches), including litigation holds and CAPSTONE email-records rules
- Provide 16 staffed positions, from project manager to network engineer, plus monthly status and financial reports and documentation
- Phase in with the current contractor: 30 days of knowledge transfer, and a watch floor staffed 24 hours a day, every day, by the end of the mobilization period
- Contract type
- Multi-award indefinite delivery, indefinite quantity (IDIQ) contract. Work lines are firm-fixed-price (FFP: one set price, whatever the work ends up costing) and travel lines are cost, no fee
- Period of performance
- Ordering: 5-year base, January 1, 2027 to December 31, 2031, plus a six-month extension under FAR 52.217-8 (option to extend services) to June 30, 2032, about 5.5 years in all
- Place of performance
- Primary: Naval Network Warfare Command, 112 Lake View Parkway, Suffolk, Virginia 23435. Also other designated Government facilities. Remote work or telework may be approved by the Government
- Estimated value
- $99,000,000.00 IDIQ ceiling (the most that all task orders together can reach)
- Offers due
- November 12, 2026, 2:00 PM Eastern
What they'll judge offers on
- Past performance: references complete a Navy questionnaire on quality, timeliness and responsiveness. The solicitation's own evaluation section was not read
What to include when you submit
- Complete and sign the Standard Form 1449 (SF 1449), the form you sign and return as your offer: the offeror fills in blocks 12, 17, 23, 24 and 30
- Price the labor categories in the Attachment I pricing spreadsheet (attached but not read); the proposed rates become the ceiling prices for all task orders
- Fill in a Past Performance Information Form for each reference: contract number, customer contact, yearly dollar value, average staff count, period, work done and subcontractors used
- Have each reference return the Past Performance Report Form to NAVSUP Fleet Logistics Center Norfolk by the response due date, not to your company
- Give the name, address and telephone number of your cognizant security office, and the same for any subcontractor that needs a clearance
- Check the box in the cloud computing representation (DFARS 252.239-7009) to say whether you expect to use cloud computing
- Acknowledge each amendment before the response due date (Amendments 0001 and 0002 are attached)
- Keep your annual representations and certifications in the System for Award Management (SAM) current: submitting an offer confirms they were updated in the last 12 months
After award, you must have
- Sign an Associate Contractor Agreement (ACA) with every other awardee of this IDIQ, covering roles, a governance structure, data sharing, dispute resolution and protection of proprietary data From Performance Work Statement.pdf:
Refusal to enter into an ACA by any awardee may be grounds for termination of their IDIQ…
Current contractor
No incumbent is named. The Performance Work Statement refers to an incumbent contractor whose current contract ends February 25, 2027, with 30 days of knowledge transfer to the successor. The number of IDIQ awards is not stated in the text that was read.
Not in the notice text
- Part of the files was not read: pages 16 to 46 of the 52-page solicitation (about 101,000 characters) and the Performance Work Statement from section 6.0 security requirements through most of the position descriptions were left out. Attached but not read: Attachment I-Pricing Spreadsheet.xlsx, Contractor Discrepancy Report.pdf and WD 2015-4341 REV 36 DATED 8.22.26.pdf (a scanned wage determination); the draft DD 254 (security classification form) did not load.
- How offers are decided: the evaluation method, factors and their order are not in the text that was read.
- How to submit the offer, the deadline for questions, page limits and the number of past performance references to send are not in the text that was read.
- How many IDIQ awards the Navy plans, and how many hours or staff each task order will use, are not stated.
- Whether a facility clearance is required to bid is not clear: the security clause names Top Secret, and the details are in the draft DD 254, which could not be read.
- The pricing spreadsheet's labor categories and the wage determination for the Service Contract Labor Standards clause (WD 2015-4341) were not read; the contract lists 16 positions with Government-equivalent pay grades for information only.
- The IDIQ ordering period starts January 1, 2027, while the Performance Work Statement puts the current contract's end date at February 25, 2027; the documents do not explain how the two fit together.
Eligibility and how to respond
- Set aside for small businesses: only a business that counts as small under this notice's NAICS code can bid as the prime contractor. More open small business set-asides under NAICS 518210
- How and where to submit is in the notice text and its attachments on SAM.gov.
- Service contracts usually set minimum pay rates (the Service Contract Act). Price the labor with the SCA price calculator.
Notice details
- Posted
- Sep 13, 2026
- Notice type
- Solicitation
- Office
- NAVSUP FLT LOG CTR Norfolk, VA
- Product/service code
- DG01 · IT and Telecom – Network Support Services (labor)
- Business type
- IT, software & telecom (FedReady's grouping, from NAICS 518210)
- Versions
5 versions have been posted, newest first.
- Oct 22, 2026 · Amendment 0004Due Nov 12, 2026 (changed)
- Oct 1, 2026 · Amendment 0003Due Oct 27, 2026 (changed)
- Sep 14, 2026 · Amendment 0002Due Oct 13, 2026
- Sep 13, 2026 · Amendment 0001 (this version)Due Oct 13, 2026
- Sep 10, 2026 · SolicitationDue Oct 13, 2026
- Attachments
Past awards and competition
Who has won work like this before, the likely incumbent, and what similar contracts paid, from USAspending.gov.
Before you respond
- How to respond to a solicitation (8 steps)
- How to read a government solicitation
- How to price a government contract
- Set-aside contracts explained
Terms on this notice: Solicitation, Set-aside
Full notice text from SAM.gov
Please see attached, N0018926RL011 and attachments, for Enterprise Cloud and Network Operations and Management Support Services.
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