Sakura Service Agreement | Base 4OY | Start: 1/21/27 | Columbus VAACC

What they want

• Full-service planned (preventive) and corrective maintenance, safety inspections, labor, OEM parts, travel and emergency service for four Sakura instruments, all inside the fixed price
• Planned maintenance (PM) during the month the VAACC designates
• On-site unscheduled repair within 24 hours of VA notification, with full operation restored within 72 hours unless approved otherwise
• All OEM software updates and patches, covered by the fixed price
• Technical support and answers to questions about the instruments during the service period
• A written field service report within 15 days of each service, plus a verbal pass or fail report to Healthcare Technology Management (HTM) staff before leaving
• Field service engineer (FSE) signs in and out with HTM and has any mobile media virus-scanned before use
• Copies of test equipment calibration certificates when the contracting officer or contracting officer's representative (COR) asks

What they'll judge offers on

• Maintenance plan: full-service preventive maintenance and emergency repair of the Sakura Tissue-Tek processors, Film CoverSlipper and Prisma Plus, following OEM specifications
• Competency: evidence of preventive maintenance and repair experience on this Sakura equipment at the VAACC
• Unscheduled service: narrative of response and restoration, including telephone response within 24 hours and restoration within 72 hours
• Parts: plan for getting OEM parts quickly, including expedited overnight delivery when needed
• Reporting: plan for field service reports to HTM within 15 days after each service visit
• Warranty: a warranty on all preventive maintenance and emergency repair work, at no added cost to the VA

What to include when you submit

• Send Word documents or PDFs; each file may be up to 10MB. Send several emails with separate attachments if you go over.
• Respond to all six evaluation factors, one section each.
• Price each of the five lines (CLIN:? one priced line of the order): base year 0001 and options 1001, 2001, 3001 and 4001, each 1.00 YR, plus the grand total.
• Include the solicitation number, your name, address and telephone number, your unique entity identifier (UEI), and a signed and dated offer.
• State how far you agree with all terms, conditions and provisions and any amendments, and fill in the amendment acknowledgment block if there are amendments.
• Include evidence that you are authorized by the OEM to service this equipment.
• Complete the representations and certifications unless they are already in SAM.gov, including the security prohibitions provision (FAR 52.240-90).
• Hold your prices firm for 60 calendar days after the response due date.

After award, you must have

• Use a qualified field service engineer (FSE) to perform the work on site. From 36C25027Q0049_1.docx: The maintenance services should be performed by a qualified field service engineer (FSE).

Current contractor

No incumbent is named in the documents.

Not in the notice text

• SAM.gov does not state a set-aside, and the SF 1449 (Standard Form 1449, the solicitation form) printed its set-aside options as labels, so no set-aside can be read from it. Check the notice on SAM.gov.
• The Government's estimate or budget for this work is not stated.
• How many planned maintenance visits a year each instrument needs, and which month the VAACC will designate, are not stated.
• The equipment list names the fourth instrument as slide stainers (model 6170) in the PWS but as a Tissue Tek Prisma Plus in the price schedule; confirm the equipment with the contracting officer.
• The wage rule that applies to the technicians is not clearly stated; the clause list includes Service Contract Labor Standards and an exemption for certain equipment maintenance.