Solicitation
Firm-Fixed Price, Non- Personal, Commercial Service, Purchase Order for a maintenance and support subscription that will provide software updates, technical support, and continued compatibility with existing telecommunications environment.
Department of Health and Human Services · Indian Health Service · Sol. 75H70626R00032
Due in 17 daysSDVOSB
AI summary Beta
The Indian Health Service Great Plains Area (Aberdeen, SD) wants to renew a one-year maintenance and support subscription for InformaCast, the mass emergency notification system it already uses across its hospitals and clinics. It is a firm-fixed-price purchase order for software updates, technical support and compatibility with the existing phone (VoIP) system, set aside for service-disabled veteran-owned small businesses. Quotes are due October 26, 2026.
Watch out for
- Brand-specific product. The requirement is a renewal of the existing InformaCast subscription, so a small business likely needs to be an authorized reseller of that product to quote and support it.
- Indian Preference clauses included. HHSAR Indian Preference and Indian Preference Program clauses are in the contract, which can mean hiring and subcontracting preference rules, notices and quarterly reports even on a remote subscription.
The Contractor agrees to give preference in employment opportunities under this contract to
- LPTA: price decides. Award goes to the lowest-priced acceptable quote, usually without discussions, so there is little room to explain or negotiate; a price that is unrealistically low can also be rejected.
of Award is Lowest Price Technically Acceptable (LPTA).
- Inconsistent period of performance. The SF1449 gives fixed dates (11/02/2026 to 11/01/2027) while the PWS says award date plus one year, so confirm the start date with the contracting officer.
Date of Award, plus one (1) year.
- Unclear past performance wording and placeholders. The recency test refers to a '24-month proposal due date' and the Confidential Information clause still has bracketed template text, so ask questions before October 13, 2026.
- Tight question deadline. Questions are due about two weeks before quotes, on October 13, 2026 at 12:00 pm CST.
Any questions, please submit by email to: William.Kohl@ihs.gov; before October 13, 2026, by
Full brief
What they want
- One-year InformaCast Advanced Notification Enterprise subscription renewal (maintenance and support) covering all currently licensed endpoints
- Software updates, patches, bug fixes and version upgrades released during the period
- Technical support and troubleshooting access (vendor business hours)
- Keep the system compatible with the existing VoIP environment and IPv6 requirements
- Documentation confirming the renewal and coverage period, plus notice of major releases affecting function or security
- Remote support for facilities across the Great Plains Area IHS
- New, authentic OEM product only: no used, refurbished, gray market or counterfeit goods, and OEM warranty
- Contract type
- Firm-fixed-price, non-personal, commercial service purchase order (combined synopsis/solicitation under FAR Part 12)
- Period of performance
- SF1449 lists 11/02/2026 to 11/01/2027 (1 year; delivery 11/01/2027). The PWS says date of award plus one year. A possible extension of up to 6 months under FAR 52.217-8.
- Place of performance
- Services performed remotely; supports Great Plains Area IHS facilities. Notice lists Aberdeen, SD.
- How they'll choose
- Lowest Price Technically Acceptable (LPTA). Offers are ranked by total price, then checked starting with the lowest price. All non-price factors must be rated Acceptable. The government intends to award without discussions.
- Offers due
- October 26, 2026 at 5:00 pm CST (notice field: 2026-10-26 17:00 -05:00)
- How to submit
- Email to William Kohl, Contract Specialist, Great Plains Area IHS Division of Acquisition Management (William.Kohl@ihs.gov). Questions by email before October 13, 2026, 12:00 pm CST.
What they'll judge offers on
- Technical Capability: explanation of how you meet the Contractor Qualifications and Requirements in the PWS (a bare promise to comply is not enough)
- Past Performance: similar maintenance and support agreements from the past 3 years and current contracts; no Unsatisfactory CPAR rating, and not Marginal in two or more categories
- Price: total proposed price on the Price Schedule Sheet
What to include when you submit
- Quote on company letterhead, signed and dated, with the solicitation number 75H70626R00032
- Include company name, address, phone and contact email
- Technical description detailed enough to show compliance, plus product literature if needed
- Terms of any express warranty, price and any discount terms, and a remit-to address if different
- Acknowledge any solicitation amendments
- Past performance information with recent, relevant contracts and references (contract numbers and contact phone numbers)
- Statement of the extent of agreement with all solicitation terms and conditions
- Complete the SF1449 and the Price Schedule Sheet
- Unit pricing must be all-inclusive (travel, taxes and all other costs)
- Need a Unique Entity ID (UEI), TIN and an active SAM.gov registration
- Invoices must go through the Invoice Processing Platform (IPP); explain in your response if IPP would be burdensome
You must have
- Must be a Service-Disabled Veteran-Owned Small Business (100% set-aside), under NAICS 541519 with a $34.0 million size standard.
This Solicitation issued is set aside for 100% Service-Disabled Veteran-Owned Small Business.
- Active SAM.gov registration with a UEI number and a TIN.
Contractors will need a Unique Entity ID (UEI) number, TIN number, and be
- Past performance on similar maintenance and support agreements, with CPAR ratings that do not include any Unsatisfactory rating (or Marginal in two or more categories). No past performance record is treated as acceptable.
- Able to supply new, authentic InformaCast subscription and support with OEM warranty, and compliant with IPv6 (NIST USGv6).
no used, refurbished, or remanufactured
Current contractor
No contractor is named. The PWS is titled a maintenance and support renewal of the existing InformaCast system, so there is an existing subscription holder.
Not in the notice text
- Estimated value or budget is not stated
- Number of licensed endpoints and the exact current subscription details are not listed
- The Price Schedule Sheet is referenced but only one SF1449 line item (InformaCast Advanced Notification Enterprise Subscription Licensing, 1 year) is shown
- Name of the incumbent reseller or current subscription holder is not stated
- Full text of provisions and clauses incorporated by reference (for example FAR 52.212-1, 52.212-4) with deviation dates is not shown
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Key facts
- Response due
- Oct 26, 2026, 10:00 PM UTC
- Posted
- Sep 27, 2026
- Notice type
- Solicitation
- Solicitation
- 75H70626R00032
- Agency
- Department of Health and Human Services · Indian Health Service
- Office
- Great Plains Area Indian Health SVC
- Set-aside
- Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14)
- NAICS
- 541519
- Product/service code
- DA10
- Business type
- IT, software & telecom
- Place of performance
- Aberdeen, SD, 57401
- Contracting contact
- William Kohlwilliam.kohl@ihs.gov6057423686
Full notice text from SAM.gov
Firm-Fixed Price, Non-Personal, Commercial Service, Purchase Order for a maintenance and support subscription that will provide software updates, technical support, and continued compatibility with existing telecommunications environment for the Great Plains Area (GPAIHS) Office of Information Technology to provide critical emergency notification capabilities, operational messaging, and safety communications across the GPAIHS healthcare facilities.
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